Cancellation policy

Items with a non-cancellation or non-refundable disclaimer on the product page cannot be canceled and/or refunded. No Exceptions.

Pre-orders are either specifically allocated which we become responsible for or are manufactured to order and therefore cannot be reversed once placed with the manufacturer and/or distributor.

However, certain pre-order items may be canceled and refunded at any time prior to an item shipping. Cancellation requests after an item has shipped unfortunately will not be accepted nor refunded and are considered final sale unless defective. 

Our lenient cancellation policy is meant to serve, we understand circumstances can change. However, abusers of this policy will be banned from future pre-order purchases. Customer accounts with a cancellation rate equal to or greater than 50% are subject to be banned indefinitely.

To request an order cancellation, please use either our contact page or send an email to holla@acoffeecalledfolks.com with the request along with your name and order number.